Support

Track Jack Support

Supply

Applying the barcode sticker to the appliance:

To prevent sun exposure and water damage the barcode sticker should be placed in close proximity to the Model/Serial # sticker and on the same surface. Do NOt cover any area of the Mode/Serial # sticker. Make sure to apply pressure evenly across the barcode sticker to ensure that the sticker doesn’t come off over time.

Completing New Submission:

Step 1: Select “Supply” and click the green plus icon

Step 2: Complete fields:

Barcode*
Type*
Condition*:

Salvage: Used, non-functioning and is no longer available for purchase from big box stores
Scratch and Dent (Used): Used, non-functioning and is currently available for purchase from big box stores
Scratch and Dent (Never Used): Shows no signs of prior use, functions properly and includes physical damage
New (Out Of Box): Shows no signs of prior use, functions properly and includes original tape/packaging material but is missing the box.
New (In Box): Sealed in an unopened box with original packaging and shows no signs of prior use/handing.

Error Messages:

This entry is required: All questions with a “*” are required
Duplicate Barcode: Barcode number previously submitted

Step 3: Click Save

Step 4: The form is now saved on your device. An orange icon will appear in the upper right corner of the app and should disappear after your device transfers the submission to the cloud. If the orange icon does NOT disappear, your device has lost cellular data. Your device will continue to store submissions until you gain cellular data. Once that occurs, tap the orange icon and the submission(s) will be transferred from your device to the cloud.

Viewing Historical Submission:

Step 1: Select “Supply”

Step 2: You should be able to see a list of barcodes you have submitted (oldest to newest) with the option to search for a specific barcode.

* Display If Sheet: User (Column D) contains “Supplier” and Status (Column C) is “Active”

Recondition

Completing New Submission:

Step 1: Select “Recondition” and click the green plus icon

Step 2: Complete fields:

Barcode*
Model*
Serial*
Part Number 1-6*
Note
Assisted Name
Status*

In-Process
Detailed By Technician
Detail By Detailer

Completed Status*: Displays if Status is Detailed By Technician or if Status is Detailed By Detailer & Detailer has scanned completed

Incomplete
Completed: The mechanical and cosmetic work is completed and the product is ready for quality control inspection

Error Messages:

This entry is required: All questions with a “*” are required
Duplicate Barcode: Barcode number previously submitted
Not Authorized

Step 3: Click Save

Viewing Historical Submission:

Step 1: Select “Recondition”

Step 2: You should be able to see a list of barcodes you have submitted (newest to oldest) with the option to search for a specific barcode.

* Display If Sheet: User (Column D) contains “Technician” and Status (Column C) is “Active”

Detail

Completing New Submission:

Step 1: Select “Detail” and click the green plus icon

Step 2: Complete fields:

Barcode*
Status*

Completed

Error Messages:

This entry is required: All questions with a “*” are required
Duplicate Barcode: Barcode number previously submitted
Not Authorized

Step 3: Click Save

Viewing Historical Submission:

Step 1: Select “Detail”

Step 2: You should be able to see a list of barcodes you have submitted (newest to oldest) with the option to search for a specific barcode.

* Display If Sheet: User (Column D) contains “Detailer” and Status (Column C) is “Active”

Quality Control

Completing New Submission:

Step 1: Select “Quality Control” and click the green plus icon

Step 2: Complete fields:

Barcode*
Type*
Condition*:

Salvage: Used, non-functioning and is no longer available for purchase from big box stores
Scratch and Dent (Used): Used, non-functioning and is currently available for purchase from big box stores
Scratch and Dent (Never Used): Shows no signs of prior use, functions properly and includes physical damage
New (Out Of Box): Shows no signs of prior use, functions properly and includes original tape/packaging material but is missing the box.
New (In Box): Sealed in an unopened box with original packaging and shows no signs of prior use/handing.

Inspected By Technician*: Displayed if Condition is Scratch & Dent (Used/Never Used) & New (Out Of Box)
Inspected Name*
Model*
Serial*
Status* Displayed if Inspected By Technician is Yes or Condition is either Refurbished or New (In Box)

Incomplete, Completed

Create Price Tag* Displayed if Status is Completed

No, Yes

Brand*
Exact Color Match*
Style*
Cu.ft/Width*
Width (Inches)*
Height (Inches) Top of Case*
Depth (Inches) Excluding Handles*
Features*
Image* (stock photo required for New and Scratch and Dent)
Original Price/Sale Price*

Error Messages:

This entry is required: All questions with a “*” are required
Duplicate Barcode: Barcode number previously submitted
Not Authorized

Step 3: Click Save

Viewing Historical Submission:

Step 1: Select “Quality Control”

Step 2: You should be able to see a list of barcodes you have submitted (newest to oldest) with the option to search for a specific barcode.

* Display If Sheet: User (Column F) contains “Inventory ”and Status (Column C) is “Active”

Sales

Completing New Submission:

Step 1: Select “Detail” and click the green plus icon

Step 2: Complete fields:

Product Type*

Appliance or Part

Customer Name*
Customer Type*

Commercial or Residential

Barcode 1-4
Description 1-4
Price 1-4
Payment Type*

Bill To, Cash, Check, Credit Card, Financing, MBE

Amount* (If Payment Type is Cash, Check, Credit Card, MBE, Financing)
Check Number (If Payment Type is Check)

Error Messages:

This entry is required: All questions with a “*” are required
Not Authorized

Step 3: Click Save

Viewing Historical Submission:

Step 1: Select “Sale”

Step 2: You should be able to see a list of barcodes you have submitted (newest to oldest) with the option to search for a specific barcode.

* Display If Sheet: User (Column D) contains “Sales” and Status (Column C) is “Active”

Delivery

Completing New Submission:

Step 1: Select “Delivery ” and click the green plus icon

Step 2: Complete fields:

Barcode*
Assisted Name
Delivery Type

Installed & Tested
Other

Other Description (If Delivery Type=Other)

Error Messages:

This entry is required: All questions with a “*” are required
Not Authorized

Step 3: Click Save

Viewing Historical Submission:

Step 1: Select “Delivery”

Step 2: You should be able to see a list of barcodes you have submitted (newest to oldest) with the option to search for a specific barcode.

* Display If Sheet: User (Column F) contains “Delivery” and Status (Column C) is “Active”

Warranty

Completing New Submission:

Step 1: Select “Warranty ” and click the green plus icon

Step 2: Complete fields:

Barcode*
Cause* (Reconditioner/Manufacturer, Prior OTR Service, Delivery, Customer)
Service Rate
Labor Rate
Labor Description*
Part $ 1-6
Part # 1-6*

Error Messages:

This entry is required: All questions with a “*” are required
Not Authorized

Step 3: Click Save

Viewing Historical Submission:

Step 1: Select “Warranty”

Step 2: You should be able to see a list of barcodes you have submitted (newest to oldest) with the option to search for a specific barcode.

* Display If Sheet: User (Column F) contains “Warranty” and Status (Column C) is “Active”

Schedule

Completing New Submission:

Step 1: Select “Schedule ” and click the green plus icon

Step 2: Complete fields:

Available 1*

Updating Submission:

Step 1: Select “Schedule ” and click the edit icon for today’s date the green plus icon

Step 2: Complete fields:

Unavailable 1*
Type 1-4*
Hours 1-4*
Assisted 1-4

Error Messages:

This entry is required: All questions with a “*” are required
Not Authorized

Step 3: Click Save

Viewing Historical Submission:

Step 1: Select “Schedule”

Step 2: You should be able to see a list of barcodes you have submitted (newest to oldest) with the option to search for a specific barcode.

* Display If Sheet: User (Column D) contains either “Technician”, “Detailer”, or “Sales” and Status (Column C) is “Active”

Schedule Change

Completing New Submission:

Step 1: Select “Schedule ” and click the green plus icon

Step 2: Complete fields:

Date Unavailable*
From*
To*

Error Messages:

This entry is required: All questions with a “*” are required
Invalid: Hours Unavailable must be greater than 0

Step 3: Click Save

Viewing Historical Submission:

Step 1: Select “Schedule Change”

Step 2: You should be able to see a list of barcodes you have submitted (newest to oldest) with the option to search for a specific barcode.

* Display If Sheet: User (Column D) contains either “Technician”, “Detailer”, or “Sales” and Status (Column C) is “Active”